RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@myswiftlycar.com and send your item to: 1 Harbourfront Place, Harbourfront Tower One #04-01, Singapore 098633.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 1 Harbourfront Place, Harbourfront Tower One #04-01, Singapore 098633.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping internationally takes between 2 to 4 weeks, and could take more time depending on the number of orders we are receiving. Customized orders may take longer. If you are purchasing as a gift, or require it at a certain time, please purchase early. Festive seasons, especially Christmas, may have longer lead time as customs have many items to clear. Please order early. There are also factors out of our hands, such as delays on the border customs or returns. By making a purchase on our site, you are agreeing to being subject to these unforeseen circumstances, and no refund will be given as we will ensure your product reaches you eventually. 

Shipping to all other countries aside from US and Canada may take longer than 4 weeks and are also subject to the factors mentioned above. By making a purchase on our site, you are agreeing to being subject to these unforeseen circumstances, and no refund will be given as we will ensure your product reaches you eventually. 

FORCE MAJEURE

My Swiftly Car shall not be responsible for cancellation or delay in delivery or performance resulting from causes beyond its reasonable control, including but not limited to: acts of God; strikes or other labour disturbances; equipment failure; power outages; delays in transportation; inability to obtain fuel, material or parts; war; acts of terrorism; riot; epidemics; floods; fires; unusually severe weather conditions; accidents; or other contingencies, the non-occurrence of which was a basic assumption on which the purchase order was made.